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How to cancel a fund transfer

Where to find pending transfers

All pending transfers can be seen in your account at the top of the Activity tab. If you want to cancel a transfer, click into the pending transfer and click the Cancel button.

Cancellation windows

There is a limited window to cancel transfers:

  • Wire transfers: approximately one hour to cancel from initiation, if initiated during normal business hours on a business day.
  • ACH transfers: you can request a cancellation prior to 12:00 pm PT on the business day the transfer is made. If an ACH transfer is initiated after 12:00 pm PT, or on a non-business day, you can cancel it up to 12:00 pm PT on the next business day.

Cancellation is not guaranteed

Cancellation is a best-effort request, not a guarantee. Once a transfer is submitted for cancellation, Frec forwards the request to our clearing firm, but depending on how far the transfer has already progressed, it may not be possible to stop it, even if you cancel within the windows above.

After you submit a cancellation

It may take some time for your Activity tab to reflect the updated status, so it's normal for a transfer to briefly still show as "pending" even after a cancellation has gone through. If you see an error message when clicking Cancel, or your transfer still shows as pending after some time has passed, contact help@frec.com to confirm the current status. Don't assume the cancellation failed.